Working with The Doctors Answer has helped our company save nearly $50,000 annually by implementing their recommendations.

We are extremely happy with the customer service and prompt assistance we receive from TDA and very glad we did not go with any other vendor

Samuel Cordeiro, Prima CARE CFO

The Situation

Prima CARE ( is a multi-specialty medical center in Southeast Massachusetts and Rhode Island with +180 medical providers and over 850 employees.

When in 2015, the previous answering services supplier notified Prima CARE management that they wouldn’t be able to cooperate anymore, the company had to look for a new provider. The challenge was to accommodate 60+ practices and over 180 providers' schedules while keeping the costs in check. See how it turned out.

The Solution

After careful evaluation of med-answering services, Prima CARE decided to go with The Doctors Answer on the account of a reasonable price and outstanding customer service.

TDA worked one by one with all Prima CARE's office managers to customize scheduling and protocols for each of its +60 practices. As every office had its own methods of contacting providers, The Doctors Answer's single focus on the medical industry was critical to making the onboarding process as smooth as possible for the Client.

The Success

24/7 Phone Access to All Group Practicians
Huge Time-Saver for the Hospital Staff
Greater Savings and Increased Profit
A Small, Dedicated Team of Trained Agents

One of the primary goals for Prima CARE was to expedite contact with any physician within the group. The Doctors Answer fulfilled that demand by creating a single phone number that made it possible for anyone in the company to reach a Prima CARE physician instantly.

Thanks to the broad customization capabilities and a reliable engineering team, TDA were able to meet all requests of the Client. These included implementing tailored after-hours voicemail options and providing Prima CARE with the ability to update coverage schedules in real time, a feature they previously lacked. What's more, the Client was assigned a dedicated, professional account manager, who has been assisting them since day one to ensure impeccable service.

How we helped PRIMA Care

Integration with existing systems

Prima CARE wanted to keep the existing secure messaging system, as it was already used by a majority of their +180 medical services providers. To accommodate this demand, The Doctors Answer engineers developed a custom API and seamlessly integrated the messaging app in place with their systems to enable a smooth user experience.

Access to encrypted web portal

The Customer had struggled with the prior answering services vendor who didn’t always make it easy for them to update coverage schedules. With TDA, Prima CARE has direct access to a HIPAA-compliant, encrypted web portal, which provides them with the option to bring current on-call schedules up to date on demand.

$50,000 Saved Annually

Reduced OpEx is a popular reason why healthcare facilities choose to retain medical answering services. Thanks to the immaculate service, processes optimization, cut-back on HR, and time savings that The Doctors Answer brought to the table, Prima CARE is now saving $50,000 annually.

Prima CARE in numbers

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TDA has exceeded our expectations of a physician group answering service. Samuel Cordeiro, Prima CARE CFO
About Prima Care

Prima CARE is a multi-specialty medical center in Southeast Massachusetts and Rhode Island headquartered in Fall River, MA. We have 180+ Medical Providers and 850+ employees.

In 1991, the Prima CARE, P.C. founders formed a partnership called the Southeast Medical Services Group with 13 physicians. As the Group continued to evolve, it changed its name and incorporated in 1996 with 23 co-founders. Since that time, Prima CARE has continued to grow, with 180+ providers, and facilities in Fall River, Somerset, Westport, Dartmouth, and Tiverton.

The facilities provide a full range of medical services including primary care physicians and specialists as well as full diagnostic services, including MRI, CT scans, nuclear cardiac testing, ultrasound, bone density testing and PFTs in our new 60,000 square foot medical facility in Fall River. The company also provides laboratory services at all locations as well as X-rays and a Sleep Disorders Center at our 18,000 square foot Somerset location.

Visit Prima CARE's website at

About The Doctors Answer

The Doctors Answer are a specialized answering services company focusing exclusively on the medical community.

We are a team of fully trained employees who receive tremendous satisfaction from helping you provide better care to your patients. Our model is simple: Provide a local and professional answering service to our medical community at the lowest possible price. For over 25 years we have been helping the medical community with their answering service needs and our goal is to earn and keep your business

Visit our blog at

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